Privacy policy
Privacy Policy
Effective Date: September 1, 2026
Last Updated: September 1, 2026
The Landry Agency (“The Landry Agency,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you:
Visit www.thelandryagency.com;
Complete the Brand Promise Test™ or another assessment;
Purchase a digital product or resource;
Participate in the Promise Lab or another program;
Apply for or receive agency services;
Join our email list;
Submit a contact form; or
Otherwise communicate or interact with us.
This Privacy Policy applies to The Landry Agency’s website, forms, assessments, digital products, programs, email communications and agency services.
1. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide Directly
We may collect:
Your name, email address, telephone number and business name;
Your billing address and other transaction-related information;
Information submitted through contact, application or intake forms;
Brand Promise Test™ answers, scores, profiles and related business information;
Information about your brand, audience, offers, messaging, content or business goals;
Files, brand materials or other content you voluntarily provide while receiving services;
Customer-support messages, feedback, survey responses and testimonials; and
Email preferences and marketing choices.
Please do not submit Social Security numbers, government identification numbers, bank-account credentials, medical information or other sensitive personal information through our forms, assessments or digital tools unless we specifically request it for a legitimate purpose.
You should not submit confidential client or customer information unless you have the legal authority and permission to do so.
Payment Information
Payments may be processed through third-party payment processors such as Stripe.
The Landry Agency does not directly receive or store your complete debit- or credit-card number. Payment processors may collect your card information, billing information, device information and other information needed to authorize and secure the transaction.
We may receive limited transaction details, including your name, email address, purchase amount, payment status and transaction identifier.
Information Collected Automatically
When you visit our website or interact with our emails, we and our service providers may automatically collect:
Internet Protocol address;
Browser and device type;
Operating system;
Referring website;
Pages viewed and links selected;
Dates and times of visits;
General geographic information;
Cookie or similar technology identifiers; and
Email delivery, open and link-interaction data when provided by our email platform.
2. Brand Promise Test™ and Assessment Information
When you complete the Brand Promise Test™ or another assessment, we may collect your contact information, responses, calculated score, assigned profile, strongest dimension, identified promise gap and related recommendations.
We use this information to:
Generate and deliver your assessment results;
Personalize educational information and recommendations;
Determine which resources, products or services may be relevant;
Improve the assessment and our customer experience;
Understand general patterns across assessment responses; and
Communicate with you as described in this policy.
The Brand Promise Test™ may use rules-based scoring to assign a brand profile and generate tailored results. This scoring is intended for educational and business-strategy purposes. It is not used to make decisions about employment, credit, housing, insurance, healthcare or other matters that produce legal or similarly significant effects.
3. How We Use Personal Information
We may use personal information to:
Process payments and fulfill purchases;
Deliver digital products, assessment results and program materials;
Provide the Promise Lab, agency services and customer support;
Manage applications, appointments, client relationships and projects;
Personalize your experience and recommend relevant resources;
Send order confirmations, receipts, access instructions and important product updates;
Send marketing communications when you have opted in or when otherwise permitted by law;
Respond to questions, support requests and privacy requests;
Maintain and improve our website, assessments, products and services;
Measure website, email and campaign performance;
Detect fraud, misuse, security threats or technical problems;
Protect our intellectual property and enforce our agreements;
Comply with legal, accounting, tax and regulatory obligations; and
Create aggregated or deidentified insights that do not reasonably identify an individual.
4. Email and Marketing Communications
We may send transactional or service-related emails necessary to complete your purchase or provide a requested service. These may include:
Receipts and purchase confirmations;
Digital-product access instructions;
Brand Promise Test™ results;
Appointment and program information;
Customer-support responses; and
Important updates concerning something you purchased.
Transactional messages are separate from promotional marketing.
We may send newsletters, educational content, announcements and promotional offers when you have opted in or when otherwise permitted by applicable law. You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email.
Unsubscribing from marketing will not prevent us from sending necessary transactional or service-related communications.
5. How We Disclose Information
We may disclose personal information to service providers that help us operate our business, including:
Payment processors such as Stripe;
Form and assessment providers such as Fillout;
Website hosting, ecommerce and technical-support providers;
Email-marketing and customer-relationship platforms;
Scheduling and video-conferencing providers;
Analytics, security and fraud-prevention providers;
File-storage and digital-delivery platforms such as Google Drive;
Design and interactive-content platforms such as Canva;
Artificial-intelligence platforms such as OpenAI or ChatGPT when you choose to access an AI-powered product; and
Professional advisers, contractors or team members who need the information to perform authorized work.
These providers may process information under their own terms and privacy policies.
We may also disclose information:
When required by law, subpoena, court order or lawful government request;
To protect our rights, safety, property, customers or the public;
To investigate fraud, security incidents or violations of our agreements; or
In connection with a merger, acquisition, financing, reorganization or sale of all or part of the business.
6. Sale, Sharing and Targeted Advertising
We do not sell personal information for monetary consideration.
We do not sell sensitive personal information or biometric information.
We may use analytics, marketing or advertising services to understand website activity, measure campaign performance or promote our services. Some privacy laws may define certain disclosures to advertising or analytics providers as “selling” or “sharing,” even when no money is exchanged.
Where applicable law provides an opt-out right, you may exercise that right through available cookie controls or by contacting us at hello@thelandryagency.com.
7. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels and similar technologies for:
Essential website functionality;
Security and fraud prevention;
Remembering preferences;
Measuring website traffic and engagement;
Understanding how visitors use our pages; and
Marketing or advertising, when enabled.
You may manage cookies through your browser settings or any cookie-management controls available on our website. Blocking certain cookies may affect the functionality of the website.
8. Third-Party Platforms and AI Tools
Our products and services may provide access to third-party platforms, including Fillout, Stripe, Canva, Google Drive, OpenAI and ChatGPT.
When you leave our website or use a third-party platform, that provider may collect and process information under its own privacy policy. We do not control the privacy, security or data-retention practices of independent third-party platforms.
When using an AI-powered product or custom GPT:
Do not enter sensitive personal information;
Do not enter confidential client information without proper authorization;
Review AI-generated information for accuracy before using it; and
Follow the applicable AI platform’s terms and privacy policy.
The Landry Agency does not require you to submit confidential business information to receive general access to its digital products.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
Fulfill the purpose for which it was collected;
Maintain your access to purchased products;
Provide services and customer support;
Maintain business, tax and transaction records;
Resolve disputes and enforce agreements;
Meet legal and regulatory obligations; and
Protect against fraud or misuse.
Retention periods may vary based on the type of information and our legal or operational obligations.
When information is no longer reasonably necessary, we may delete, anonymize or securely dispose of it.
10. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials, access links and devices.
If you believe your information or product access has been compromised, contact us promptly at hello@thelandryagency.com.
11. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
Confirm whether we process your personal information;
Access or receive a copy of your information;
Correct inaccurate information;
Request deletion of certain information;
Request a portable copy of information you provided;
Withdraw consent where processing is based on consent;
Opt out of promotional communications;
Opt out of certain targeted advertising, sales or profiling activities; and
Appeal a decision concerning a privacy request.
To submit a privacy request, you may:
Email hello@thelandryagency.com with the subject line Privacy Request; or
Use the contact form available at www.thelandryagency.com.
We may need to verify your identity before completing a request. We will respond within the timeframe required by applicable law.
If we deny your request, you may appeal the decision by replying to our response with the subject line Privacy Appeal and explaining why you believe the decision should be reconsidered.
Certain information may be retained when necessary to complete transactions, maintain product access, comply with law, prevent fraud, resolve disputes or enforce agreements.
12. Children’s Privacy
Our website, assessments, products and services are intended primarily for adults and business users. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Individuals under 18 should use our website or make purchases only with the involvement and permission of a parent or legal guardian.
13. International Visitors
The Landry Agency is based in the United States. Information may be stored or processed in the United States or other locations where our service providers operate.
If you access our website or products from outside the United States, your information may be transferred to a country with different data-protection laws than your country of residence.
Depending on your location, you may have additional rights under applicable privacy laws.
14. External Links
Our website, products and communications may contain links to websites or services we do not own or control.
We are not responsible for the privacy, security, content or practices of third-party websites. Please review the privacy policy of each third-party service before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or by email when appropriate.
16. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact:
The Landry Agency
Email: hello@thelandryagency.com
Website: www.thelandryagency.com
